Products that cannot be repaired

Light stands,umbrellas,flash tubes, modeling lamps, parabolic reflectors and most accessory items cannot be economically repaired. Products under warranty that cannot be repaired will be replaced.

The customer should replace products out of warranty that cannot be repaired.

Warranty repairs

Warranty repairs must be accompanied by the proof of purchase or a copy of the sales receipt and the completed Repair Estimate/Request Form. The products will be examined by our our technicians, replaced or repaired and shipped back to you at no charge. The repaired product will be warranted for a peroid of 90 days from the date of purchase or the remainder of the new product warranty which ever is longer.

Where to send product for repair

All items for repair must be sent to Norman prepaid. All products repaired under warranty will be returned at Norman`s expense by normal ground transportation.
All out of warranty items sent for repair must be sent to Norman prepaid. Products repaired out of warranty will be returned at the customers expense.
The Repair Estimate/Request form must be completed and returned with all warranty and out of warranty repairs

Send repairs to
Norman Repair Department
1268 Humbracht Circle
Bartlett, Illinois 60103-1631

Do send

Please do send monolights, power supplies, light units or other items that are repairable.Complete the Repair Estimate/Request Form for both in and out of warranty repairs. Make certain to complete "Description of problem (s)" section.

Do not send

Please do NOT send discontinued items that cannot be repaired. Please do not send flash tubes, modeling lamps, reflectors, power cords or sync cords, unless you think these items are part of the problem and you cannot test them.

Packaging

Return the item to be repaired in its original packaging, if you dont have the original packaging. ship the unit in a strong carton with "3" or more packaging material surrounding the item. Please do not use "peanuts". Peanuts and similar materials can break up and go through the vents on a monolight or power supply possibly causing additional problems. Remember to include the Repair Estimate/Request Form.

Estimates

All out of warranty repairs will receive an estimate before the repair is started. There is a $35.00 evaluation charge. If you approve the estimate, the $35.00 evaluation charge is waived. If you want the item to be repaired without an estimate, write the following statment in the special instructions section of the Repair Estimate/Request Form. "This repair is preapproved up to $__________ including shipping charges and taxes". Sign the statment and include your credit card number, expiration and three digit (four digits AMEX) security number on the back of the card.

An estimate is the approximate cost to repair the product. Occasionally, our technicians may

find unforeseen problems that can cause the repair cost to exceed th estimate. We will notify you as soon as possible if the repair cost exceeds the estimate.

Rush service

For an additional charge of $35.00 Norman can repair your unit and return it to you within two business days from the date of receipt. Please notify us that you need rush service before you ship the product. Mark the carton and Repair Estimate/Request Form "RUSH REPAIR".

Repair payment terms

All repairs are payable by check or credit card, and are subject to shipping charges and applicable sales taxes.

Repair warranty

All out of warranty repairs made by Norman have 90 days warranty from the date of the repair. Repairs made under warranty have the same 90 day warranty or the new product warranty which ever is longer.

Refurbished Inventory

We have a select inventory of refurbished monolights and power supplies that have been returned to us, put throught the production process, and then again retested to ensure they meet all original factory specifications.
Contact our Repair Department for more information on available units for sale.

For more information or questions about service and repair, please contact us at:

Phone: (800) 787-8078
Fax: (830) 830-2525
email: repair@promarkbrands.com